Terms of Service

1. Agreement to these Terms

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree, do not use the Services.

These Terms form a binding agreement between you and Orya. If you use the Services on behalf of a salon, organization, or other entity, you represent that you have authority to bind that entity to these Terms.

Our Privacy Policy explains how we collect and use personal data. Our Cookie Policy describes cookies and similar technologies.

2. Eligibility and account registration

You must be at least 18 years old and able to form a binding contract to create a business account or accept a staff invitation on Orya.

You must provide accurate, current, and complete registration information and keep your account information up to date. You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.

Orya supports email-and-password authentication. You are responsible for securing access to the email address associated with your account.

When you sign up, you must accept these Terms, our Privacy Policy, and our Cookie Policy. Invited staff members who create accounts through a salon invitation are subject to these Terms as users of the platform.

3. Account types and roles

Orya serves multiple user types within a multi-tenant salon model: salon owners, organization administrators, staff members (such as stylists, receptionists, and managers), platform administrators, and end clients who book services.

Salon owners and authorized administrators control salon configuration, billing, staff invitations, client records, and published salon pages. Staff access is limited by the roles and permissions assigned by the salon.

End clients may create accounts or book as guests through public booking flows. Client data entered by a salon is managed by that salon for service delivery.

4. Acceptable use

You agree to use the Services only for lawful purposes and in accordance with these Terms. You must not misuse the platform, attempt unauthorized access, interfere with system integrity, scrape or overload the Services, or violate applicable laws or third-party rights.

You may not use Orya to store, transmit, or process unlawful, harmful, fraudulent, harassing, defamatory, or infringing content. You may not use the Services to send unsolicited marketing messages without appropriate consent.

You may not reverse engineer, copy, resell, or distribute proprietary components of the Services except as permitted by law. We may investigate violations and suspend or terminate accounts that create security, legal, or operational risk.

5. Salon responsibilities and customer data

If you operate a salon on Orya, you are responsible for the client and booking data you and your staff enter into the platform, including obtaining any notices and consents required before collecting or messaging your customers.

For end-client personal data processed through your salon account, you generally act as the data controller and Orya acts as your service provider/processor, as described in our Privacy Policy.

You must provide your customers with appropriate privacy notices, honor opt-out and consent choices for marketing communications, and respond to customer privacy requests relating to data you control before contacting Orya for platform-level assistance.

You are responsible for the accuracy of services, pricing, availability, and content you publish on public salon pages, landing pages, or custom domains connected through the platform.

6. Bookings, communications, and messaging

Orya provides tools to manage appointments, send transactional notifications, and—where permitted—marketing messages to clients. Transactional messages (such as confirmations and reminders) may be sent based on booking activity and applicable consent settings.

Marketing SMS or email to clients requires appropriate consent under applicable law, including TCPA and CAN-SPAM requirements. Salon staff must record consent through the platform where required and must not bypass consent controls.

You are responsible for message content you or your staff send through the Services. Orya may log delivery metadata and message content for compliance, troubleshooting, and audit purposes as described in our Privacy Policy.

7. Subscriptions, billing, and payments

Paid Orya plans, billing cycles, and fees are presented before purchase. By subscribing to a paid plan, you authorize recurring charges through our payment processor, Stripe, according to the plan and interval you select.

Platform subscriptions are billed per salon. Trial, grace-period, and read-only access rules are displayed during checkout and in product settings. Unless required by law, subscription fees are non-refundable.

You may manage payment methods and cancel or change subscriptions through the Stripe Customer Portal or in-product billing settings where available. Failure to pay may result in limited or read-only access until billing is restored.

If you enable client-facing payments, memberships, packages, gift cards, or Stripe Connect, your salon acts as the merchant of record for those client transactions. Stripe’s terms and onboarding requirements apply to connected accounts. Orya is not a bank, money transmitter, or tax advisor.

You are responsible for applicable taxes, chargebacks, refunds, and client payment disputes for salon-to-client transactions processed through your connected account.

Gift cards. When you enable gift cards, your salon (or organization) is the issuer of the stored-value liability. Cards may be sold by staff or through your public landing checkout and may be redeemed at any salon in your organization, subject to your configuration and available balance. Under current product rules, face value and the amount the purchaser pays after any staff discount must each be at least twenty US dollars ($20). Orya provides software tools to issue, deliver, redeem, refund, revoke, restore, and report on gift cards; Orya does not hold customer funds as a bank or money transmitter.

Gift card expiration and fees. Product defaults set a sixty (60) month expiration from activation unless you configure a longer window or never-expires. Any configured expiration must be at least sixty (60) months from activation under current product rules and is snapshotted onto each card at issuance. The Orya gift-card ledger does not assess dormancy, inactivity, or service fees that reduce stored value. You remain responsible for choosing settings and consumer disclosures that comply with applicable federal and state gift-card laws in every jurisdiction where you sell or redeem cards.

Gift card refunds and unclaimed property. In-product refund tools refund remaining available balance (balance minus open holds), not automatically the original face value, and may process a Stripe Connect refund when a related PaymentIntent exists. Refunds are also capped by cash collected for the card. Age-bucketed dormant-balance reports are operator inputs only; Orya does not send holder notices, remit unused balances to states, or file unclaimed-property reports on your behalf. You are responsible for escheatment, breakage accounting, and any required consumer notices.

8. User content and salon-published materials

You retain ownership of business data, client records, and content you upload or publish through the Services, including salon profiles, service catalogs, landing page content, images, and messages.

You grant Orya a limited license to host, process, display, and transmit your content solely to provide, secure, and improve the Services. You represent that you have the rights necessary to submit content and to grant this license.

You are solely responsible for salon-published websites, marketing copy, and client communications created through the platform. Orya does not endorse salon content and may remove or restrict content that violates these Terms or applicable law.

9. AI features

Orya may offer optional AI-powered features, such as operational insights and package banner generation, when enabled for your account. AI outputs are generated automatically from data you provide or aggregated salon metrics and may be inaccurate or incomplete.

AI features are provided for informational and productivity purposes only. You must review AI-generated content before relying on it for business, financial, legal, or client-facing decisions. Do not use AI outputs as professional advice.

When AI Insights is enabled, Orya sends aggregated operational metrics to model providers through our AI Gateway using data-minimization controls described in our Privacy Policy. You are responsible for ensuring you have appropriate rights to use salon data with optional AI features.

10. Third-party services

The Services integrate with third-party providers such as Supabase, Stripe, Brevo, Google (reCAPTCHA and Maps embeds where enabled), and infrastructure partners listed in our Privacy Policy. Your use of those services may be subject to their separate terms and privacy policies.

Public booking pages may display embedded third-party content (such as Google Maps). Orya does not control third-party services and is not responsible for their data practices.

If you connect custom domains or external tools, you are responsible for configuring them lawfully and maintaining any required notices or consents.

11. Availability, support, and changes

We continuously improve Orya and may add, modify, or remove features. We may perform maintenance that temporarily affects availability.

The Services are provided on an as-available basis. We do not guarantee uninterrupted or error-free operation, specific uptime levels, or compatibility with every device, browser, or third-party integration unless expressly agreed in a separate written contract.

Support is available through the contact channels identified in these Terms and on our website. Response times may vary based on plan, issue severity, and support volume.

12. Intellectual property

Orya and its licensors own all rights in the platform software, branding, documentation, and other materials we provide, excluding your content. These Terms do not transfer any ownership rights to you.

You may not use Orya trademarks, logos, or branding without our prior written permission, except as necessary to describe your lawful use of the Services.

13. Suspension and termination

You may stop using the Services at any time. You may cancel paid subscriptions according to the billing controls available in your account.

We may suspend or terminate access if you violate these Terms, fail to pay applicable fees, create security or legal risk, or if we discontinue the Services with reasonable notice where practicable.

Upon termination, your access to the Services may end. Data retention and deletion will follow our Privacy Policy, applicable law, and any separate data processing terms. We recommend exporting business records you need before closing an account.

14. Disclaimers

To the fullest extent permitted by law, the Services are provided “as is” and “as available” without warranties of any kind, whether express, implied, or statutory, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement.

Orya does not warrant that the Services will meet your requirements, that booking, payment, messaging, or AI features will be error-free, or that defects will be corrected immediately.

Orya is a software platform for salon management. We do not provide beauty, medical, legal, accounting, or financial advice.

15. Limitation of liability

To the fullest extent permitted by law, Orya and its affiliates, officers, employees, and suppliers will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, revenue, data, goodwill, or business interruption arising from or related to the Services or these Terms.

To the fullest extent permitted by law, Orya’s total liability for any claim arising out of or relating to the Services or these Terms will not exceed the greater of (a) the amounts you paid to Orya for the Services in the twelve (12) months before the event giving rise to the claim, or (b) one hundred U.S. dollars (USD $100).

Some jurisdictions do not allow certain limitations of liability. In those jurisdictions, our liability is limited to the maximum extent permitted by law.

16. Indemnity

You will defend, indemnify, and hold harmless Orya and its affiliates, officers, employees, and agents from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising out of or related to (a) your content or client data, (b) your salon’s services, communications, or published materials, (c) your violation of these Terms or applicable law, (d) your client payment or messaging practices, or (e) gift cards you issue, sell, redeem, expire, refund, or fail to report under unclaimed-property or consumer-protection laws.

17. Governing law and disputes

These Terms are governed by the laws of the State of Delaware, United States, without regard to conflict-of-law principles, except where mandatory consumer protection laws in your jurisdiction provide otherwise.

Except where prohibited by law, you and Orya agree that any dispute arising out of or relating to these Terms or the Services will be brought exclusively in the state or federal courts located in Delaware, and you consent to personal jurisdiction in those courts.

Nothing in this section prevents either party from seeking injunctive relief for misuse of intellectual property or unauthorized access to the Services.

18. Changes to these Terms

We may revise these Terms from time to time. Material changes will be reflected by updating the Last updated date at the top of this page. Where required by law, we will provide additional notice.

Your continued use of the Services after changes become effective constitutes acceptance of the revised Terms. If you do not agree to updated Terms, you must stop using the Services.

19. Contact

If you have questions about these Terms, contact us at info@orya.com with the subject line “Terms of Service”.

For privacy-related requests, see our Privacy Policy. For cookie preferences, visit our Cookie Policy or use Cookie Settings in the site footer.